Location: Wakefield, MA

Description: 

Our Trust Operations Manager manages the processes that drive and support the daily operations of our trust operations team. The Trust Operations Manager is critical to the current and future success of First Financial Trust. There are many responsibilities across the entirety of the business that this role will touch. Ensuring amazing client experience, team experience, and optimizing our technology are the top priorities. In this role, you will support our trust and investment officers, clients, and continued growth by ensuring smooth day-to-day operations across client-specific, account-specific, and general business functions. In addition, this role reviews processes for efficiency and implements change as needed.

ESSENTIAL JOB FUNCTIONS

• Responsible for overseeing First Financial Trusts’ back-office technology, client reporting process, system integration, and client experience.
• Administers trust accounting system, assists clients with system-related inquiries, and troubleshoots issues in partnership with our vendors. Adds new users and maintains their system privileges. Manages relationship with trust accounting vendor, including the oversight of transactions processing and coding, account opening and closing, reconciliation of accounts, security and cash balances, and processing of asset transfers.
• Accurately and efficiently oversees the production of reports for various internal reporting and audit and compliance functions including open/closed account summaries, account reconciliation, system access, fee summaries, and Assets Under Management (AUM).
• Manages our wealth management platform – Innotrust – for accuracy, usage, reporting, and continued development of templates, workflows, and any other automation.
• Implements, monitors and streamlines processes for client service and business operations tasks.
• Provides technical leadership to ensure that Trust Operations is delivering quality service while reducing risk and liability for all clients. Troubleshoots and provides assistance to other team members for more complex issues and questions.
• Provides expert guidance regarding client trustee fees set-up and changes.
• Maintains deep knowledge of all functions of the trust accounting system to be leveraged to provide expert guidance within Innotrust.
• Provide oversight and direction to the Trust Operations team members to improve and streamline the process, procedures and automation.

OTHER DUTIES AND RESPONSIBILITIES

• Performs additional duties, as assigned.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Bachelor’s degree and a minimum of 7 years of trust operations experience, including trust accounting, procedures, and processing.
• General understanding of investments and financial markets.
• Certified training in Trusts (Cannon Financial Institute or comparable education) preferred.
• Minimum of 2 years of management/supervisor experience.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal office environment.
• While performing the duties of this job, sitting is regularly required for long periods of time. The job frequently requires speaking or hearing. Specific vision abilities required by this job include close vision and the ability to adjust focus. This job requires frequent computer monitor use.