Location: Wakefield, MA
Department: First Financial Trust
Reports To: Trust Operations Manager

Description: 

The Trust Operations Associate executes a range of transactional, reconciliation, and account maintenance activities. Responsibilities include processing account activity such as distributions, asset transfers, and fee transactions; supporting the accurate setup and timely closing of accounts; and maintaining trust accounting systems to ensure data integrity and proper reporting. The role involves researching and resolving discrepancies, reconciling balances, and assisting with transaction settlement across internal systems and external partners. In addition, the Trust Operations Associate ensures accurate recordkeeping of financial information and documentation, supports compliance with internal policies and regulatory requirements, and collaborates closely with officers and cross-functional teams to maintain efficient and timely operations.

ESSENTIAL JOB FUNCTIONS

• Processes daily functions for new and existing accounts, including setting up of ACH/Wire/Check distributions, asset transfers in and out, fee processing, overdraft monitoring, etc.
• Balances, research and resolves trust accounting system issues.
• Works with Officers to ensure that new accounts are opened on the system correctly and in a timely manner.
• Oversees the transfer of assets from outside custodians and updates cost basis information.
• Works with Officers to ensure that closed accounts are processed in a timely manner.
• Updates trust accounting system and account files to secure accuracy of account information, tax reporting and statements.
• Ensures the safeguarding and record keeping of documents, correspondence and financial information on new and existing accounts and maintains meticulous records of daily, weekly, and monthly transactions.
• Involved in daily settlement of transactions, reconciliation of balances, and transactions with various vendors.
• Processes weekly federal and state tax withholding payments.
• Developing tax knowledge and assisting with quarterly estimated tax payments.
• Contributes to selected projects with the Trust Operations Manager.
• Resolves procedural and administrative issues as they pertain to the Operations department.

QUALIFICATIONS

• Bachelor’s degree in Finance, Accounting, Business, or a related field preferred
• 1–3 years of experience in financial services, trust operations, banking, or a related field
• Basic knowledge of investment and wealth management concepts, including asset types and transaction processes
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Office (Excel preferred) and experience with financial or trust accounting systems is a plus
• Strong analytical, problem-solving, and communication skills
  
  PREFERRED ATTRIBUTES

   

• Familiarity with trust accounting systems and custodial platforms
• Understanding of regulatory and compliance requirements related to trust or investment accounts
• Ability to work both independently and collaboratively within a team

$24.39 – $35.00
The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.